Team Members

Administration

Lou Basten
Chairman
Phone: 434-528-1001
Senior risk analyst, insurance contract analysis, client purchase order and contract review. Executive risk specialist, including Directors and Officers, Employment Practices, Fiduciary, Professional Errors and Omissions, and Cyber Liability.

Administration, Commercial Lines, Benefits and Wellness

John Basten
President and Chief Growth Strategist
Phone: 434-528-1001
Strategic HR, compliance, employee engagement, employee and management training. Employee assessments and job fit analysis, Leadership 360 assessments and coaching, WorkLife360, background checks and Drug-Free Workplace Program.

Administration

Michele Davis
Operations Manager
Phone: 434-528-1001
Oversees day-to-day operations of Mid-State Insurance. Responsible for personnel, carrier and vendor relationships, along with customer experience, resolution and resource management.

Administration

Joan Manley
Accounts Payable and Accounts Receivables Manager
Phone: 434-528-1001
Joan has been The Mid-State Groups Accounts Payable and Accounts Receivables manager for over 25 years. She handles all billing and collections with our vendors and carriers.

Administration

Vickie Dawson
Client Services | Receptionist
Phone: 434-528-1001
Front-line service and support. Client routing, scheduling and coordination.

Benefits and Wellness

Kimberly Helbling
Director of Benefits
Phone: 434-528-1001
Team leadership to ensure clients receive the highest level of benefits and service excellence. Client contact for feedback regarding products or services provided by team. Assists with resolving service/support questions or issues.

Benefits and Wellness

Clay Craddock
Growth Strategist
Phone: 434-528-1001
Specialist in Affordable Care Act compliance, HSAs, and alternative health care funding. Risk management, coverage strategies, enrollments, and group benefits administration.

Benefits and Wellness

Sue Harlow
Employee Benefits Customer Service Representative
Phone: 434-528-1001
Service and sales for individual health, Medicare Supplements, Medicare Advantage, Long-Term Care and small group health plans. Support for small and large group clients, enrollments (qualifying events), billing, claims and Explanation of Benefits (EOB).

Benefits and Wellness

Jessica Bell
Benefits Account Manager
Phone: 434-528-1001
Benefits account management for mid-size to small employers, specializing in group health administration, compliance, ACA, HIPPA, ancillary coverages and benefit plan design.

Benefits and Wellness

Sue Lawhorne
Employee Benefit Account Executive
Phone: 434-528-1001
Service and sales for group health, dental, life, disability and work-site products. Benefits assistance including coverage analysis, physician network access, billing, and renewal guidance. Employee education and support for network and benefit access.

Commercial Lines

Nancy Tsoleas
Middle Market Account Executive
Phone: 434-528-1001
New commercial business specializing in general liability, property, equipment floater, automobile, umbrella, workers’ compensation and executive risk. Coverage and risk analysis, certificates, policy changes and day-to-day account management.

Commercial Lines

Amanda Kintgen
Commercial New Business Producer
Phone: 434-528-1001
New business sales and service for commercial accounts. Supports account management for all commercial product lines, including coverage and risk analysis along with policy changes.

Commercial Lines

Jason Page
Account Executive | Commercial and Personal Lines
Phone: 434-528-1001
Risk navigation and management. Cyber liability specialist. Commercial and personal insurance and workers' compensation consultation. American Heart Association CPR/AED/First-Aid Trainer.

Commercial Lines

Tina McCraw
Small Business Account Manager
Phone: 434-528-1001
Underwriter for all new and renewal small- to medium-size commercial accounts. Coverage and risk analysis, certificates, policy changes and day-to-day account management for general liability, property, automobile and workers’ compensation.

Commercial Lines, Personal Lines

Bo Calvert
Commercial Bond Specialist | Personal Lines Producer
Phone: 434-528-1001
Bo is a veteran in the insurance field and owned his own agency before merging with Mid-State He services a broad spectrum of personal insurance clients along with providing commercial bond services.

Commercial Lines

Josh Hall
Risk Consultant
Phone: 434-528-1001
Josh Hall sells and services a full range for commercial and personal insurance products and benefits to protect businesses, families and individuals. A former Major League pitcher, Josh is proud to serve as a "point man" fielding both insurance and benefits needs.

Commercial Lines

Hope Scott
Small Business Account Manager
Phone: 434-528-1001
Service and sales of small- to medium-size commercial accounts. Day to day account management for general liability, property, commercial auto and workers’ compensation, including policy changes, audits and certificates.

HR Consultants

Ronny Michelle Smith
Director/Mid-State HR & Executive HR Advisor
Phone: 434-528-1001
Strategic HR, compliance, employee engagement, EEOC position statements, employee and management training. WorkLife360, workers’ comp, HR information systems, employee manuals, ADA, FMLA, FLSA, I-9s, and Section 125.

HR Consultants

Rusty Goodwin
Organizational Efficiency Consultant
Phone: 434-528-1001
Organizational audits, cost deflation and waste reduction, facilities management, supply chain optimization, capital improvement management, budget oversight, marketing, public relations and communications strategies.

HR Consultants

Lynne Weinmeister
HR and Executive Employee Advisor
Phone: 434-528-1001
Client training on Mid-State GPS-HRIS (HR Information System), including onboarding, personnel file management, PTO tracking, online benefit enrollment, ACA reporting, and payroll/COBRA integration.

HR Consultants

Denise Poole
HR Compliance & HRIS Specialist
Phone: 434-528-1001
Day-to-day support for small and large groups, including COBRA, ERISA-SPD, Section 125, and Mid-State GPS HRIS (HR Information System).

Life

Latronda Burks
Life Specialist
Phone: 434-528-1001
Sales and service of all life insurance products for individuals and businesses. Provides needs analysis and consultation on life insurance products including Mortgage Protection/Term Life, Final Expense/Whole Life, Key Person, Buy-Sell Agreement, Disability Income, Long-Term Care and Annuities.

Personal Lines

JoAnn Hackworth
Personal Lines Specialist
Phone: 434-528-1001
JoAnn has been a licensed insurance professional for 33 years. She specializes in all areas of Personal Lines sales and service.

Personal Lines

Donna Brafford
Licensed Agent - Personal Lines
Phone: 434-528-1001
Donna's insurance career started in 1996. She is a licensed agent in our Personal Lines division. She specializes in the servicing needs for our homeowner and automobile policyholders.

Personal Lines

Lekeisha Calloway
Licensed Agent - Personal Lines
Phone: 434-528-1001
Personal lines coverage and consultation, specializing in family, health, home and auto.

Personal Lines

Trudy Jamerson
Customer Service Representative
Phone: 434-528-1001
Trudy joined our team with the May's Tucker Insurance acquisition. She is a licensed agent and continues to service the needs of our Amherst clientele with Personal Lines and billing questions.

Safety Consultants

Frank Goodwin
Director of Mid-State Safety
Phone: 434-528-1001
GPS assessments, Mock OSHA inspections, safety policy reviews, Drug-Free Workplace and safety program implementation. Employee and management training, expert witness, OSHA Violation/Complaint review and defense. OSHA Outreach Authorized Trainer. AHA CPR/AED/BLS/First-Aid Instructor, WorkLife360 and WellSafe401.

Safety Consultants

Joni Organ
Safety Trainer and Emergency Management Specialist
Phone: 434-528-1001
Health, safety, prevention and protection training and compliance. Community outreach and emergency management. ServSafe proctor and instructor. Former police officer, Marine, and corporate trainer.

Safety Consultants

Lee Davis
Fire and Safety Specialist
Phone: 434-528-1001
Mid-State GPSTM fire and safety assessments, Mock OSHA inspections. Employee and management training. American Heart Association CPR/AED/First-Aid Trainer.

Safety Consultants

Nancy Blackwell
Safety Administrative Assistant/Accounting
Phone: 434-528-1001
Accounts Receivable & Payable, OSHA cards, Continuing Education Credits. Class scheduling and administration.