Support Team

Amanda Kintgen

Commercial New Business Producer
Commercial Lines
Phone: 434-528-1001
Profile
New business sales and service for commercial accounts. Supports account management for all commercial product lines, including coverage and risk analysis along with policy changes.

Clay Craddock

Growth Strategist
Benefits
Phone: 434-528-1001
Profile
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Donna Brafford

Licensed Agent - Personal Lines
Personal Lines
Phone: 434-528-1001
Profile
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Kimberly Helbling

Director of Benefits
Benefits
Phone: 434-528-1001
Profile
Team leadership to ensure clients receive the highest level of benefits and service excellence. Client contact for feedback regarding products or services provided by team. Assists with resolving service/support questions or issues.

Lou Basten

Chairman
Benefits
Phone: 434-528-1001
Profile
Senior risk analyst, insurance contract analysis, client purchase order and contract review. Executive risk specialist, including Directors and Officers, Employment Practices, Fiduciary, Professional Errors and Omissions, and Cyber Liability.

John Basten

President and Chief Growth Strategist
The Mid-State Group
Phone: 434-528-1001
Profile
Strategic HR, compliance, employee engagement, employee and management training. Employee assessments and job fit analysis, Leadership 360 assessments and coaching, WorkLife360, background checks and Drug-Free Workplace Program.

Michelle Davis

Operations Manager
The Mid-State Group
Phone: 434-528-1001
Profile
Oversees day-to-day operations of Mid-State Insurance. Responsible for personnel, carrier and vendor relationships, along with customer experience, resolution and resource management.

Michelle Davis

Middle Market Account Executive
Commercial Lines
Phone: 434-528-1001
Profile
New commercial business specializing in general liability, property, equipment floater, automobile, umbrella, workers’ compensation and executive risk. Coverage and risk analysis, certificates, policy changes and day-to-day account management.

Hope Scott

Small Business Account Manager
Commercial Lines
Phone: 434-528-1001
Profile
Service and sales of small- to medium-size commercial accounts. Day to day account management for general liability, property, commercial auto and workers’ compensation, including policy changes, audits and certificates.