Support Team

Amanda Kintgen
Commercial New Business Producer

Commercial Lines

Phone: 434-528-1001
Profile
New business sales and service for commercial accounts. Supports account management for all commercial product lines, including coverage and risk analysis along with policy changes.
Frank Goodwin
Director of Mid-State Safety

Safety

Phone: 434-528-1001
Profile
GPS assessments, Mock OSHA inspections, safety policy reviews, Drug-Free Workplace and safety program implementation. Employee and management training, expert witness, OSHA Violation/Complaint review and defense. OSHA Outreach Authorized Trainer. AHA CPR/AED/BLS/First-Aid Instructor, WorkLife360 and WellSafe401.
Lee Davis
Fire and Safety Specialist

Safety

Phone: 434-528-1001
Profile
Mid-State GPSTM fire and safety assessments, Mock OSHA inspections. Employee and management training. American Heart Association CPR/AED/First-Aid Trainer.
Steven Mouzon
Director of Mid-State Wellness

Safety

Phone: 434-528-1001
Profile
Injury profile assessments, ergonomics assessments and policy reviews. Mobility and functional movement coaching. WorkLife360 and WellSafe401k implementation and support. American Heart Association CPR/AED/First-Aid Trainer.
Jason Page
Account Executive | Commercial and Personal Lines

Commercial

Phone: 434-528-1001
Profile
Risk navigation and management. Cyber liability specialist. Commercial and personal insurance and workers' compensation consultation. American Heart Association CPR/AED/First-Aid Trainer.
Nancy Blackwell
Safety Administrative Assistant/Accounting

Commercial

Phone: 434-528-1001
Profile
Accounts Receivable & Payable, OSHA cards, Continuing Education Credits. Class scheduling and administration.
JoAnn Hackworth
Personal Lines Specialist

Commercial

Phone: 434-528-1001
Profile
JoAnn has been a licensed insurance professional for 33 years. She specializes in all areas of Personal Lines sales and service.
Rusty Goodwin
Organizational Efficiency Consultant

Safety

Phone: 434-528-1001
Profile
Organizational audits, cost deflation and waste reduction, facilities management, supply chain optimization, capital improvement management, budget oversight, marketing, public relations and communications strategies.
Trudy Jamerson
Customer Service Representative

Commercial Lines

Phone: 434-528-1001
Profile
Trudy joined our team with the May's Tucker Insurance acquisition. She is a licensed agent and continues to service the needs of our Amherst clientele with Personal Lines and billing questions.
Joan Manley
Accounts Payable and Accounts Receivables Manager

The Mid-State Group

Phone: 434-528-1001
Profile
Joan has been The Mid-State Groups Accounts Payable and Accounts Receivables manager for over 25 years. She handles all billing and collections with our vendors and carriers.
Joni Organ
Safety Trainer and Emergency Management Specialist

Safety

Phone: 434-528-1001
Profile
Health, safety, prevention and protection training and compliance. Community outreach and emergency management. ServSafe proctor and instructor. Former police officer, Marine, and corporate trainer.
Jessica Scott
Benefits Account Manager

Benefits

Phone: 434-528-1001
Profile
Benefits account management for mid-size to small employers, specializing in group health administration, compliance, ACA, HIPPA, ancillary coverages and benefit plan design.
Latronda Burks
Life Specialist

Commercial Lines

Phone: 434-528-1001
Profile
Sales and service of all life insurance products for individuals and businesses. Provides needs analysis and consultation on life insurance products including Mortgage Protection/Term Life, Final Expense/Whole Life, Key Person, Buy-Sell Agreement, Disability Income, Long-Term Care and Annuities.
Lekeisha Calloway
Client Services | Receptionist

Personal Lines

Phone: 434-528-1001
Profile
Personal lines coverage and consultation, specializing in family, health, home and auto.
Ronny Michelle Smith
Director/Mid-State HR & Executive HR Advisor

Human Resources

Phone: 434-528-1001
Profile
Strategic HR, compliance, employee engagement, EEOC position statements, employee and management training. WorkLife360TM, workers’ comp, HR information systems, employee manuals, ADA, FMLA, FLSA, I-9s, and Section 125.
Lynne Weinmeister
HR and Executive Employee Advisor

Benefits

Phone: 434-528-1001
Profile
Client training on Mid-State GPS-HRIS (HR Information System), including onboarding, personnel file management, PTO tracking, online benefit enrollment, ACA reporting, and payroll/COBRA integration.
Denise Poole
HR Compliance & HRIS Specialist

Benefits

Phone: 434-528-1001
Profile
Day-to-day support for small and large groups, including COBRA, ERISA-SPD, Section 125, and Mid-State GPS HRIS (HR Information System).
Clay Craddock
Growth Strategist

Benefits

Phone: 434-528-1001
Profile
Specialist in Affordable Care Act compliance, HSAs, and alternative health care funding. Risk management, coverage strategies, enrollments, and group benefits administration.
Donna Brafford
Licensed Agent - Personal Lines

Personal Lines

Phone: 434-528-1001
Profile
Donna's insurance career started in 1996. She is a licensed agent in our Personal Lines division. She specializes in the servicing needs for our homeowner and automobile policyholders.
Tina McCraw
Small Business Account Manager

Commercial Lines

Phone: 434-528-1001
Profile
Underwriter for all new and renewal small- to medium-size commercial accounts. Coverage and risk analysis, certificates, policy changes and day-to-day account management for general liability, property, automobile and workers’ compensation.
Kimberly Helbling
Director of Benefits

Benefits

Phone: 434-528-1001
Profile
Team leadership to ensure clients receive the highest level of benefits and service excellence. Client contact for feedback regarding products or services provided by team. Assists with resolving service/support questions or issues.
Lou Basten
Chairman

Benefits

Phone: 434-528-1001
Profile
Senior risk analyst, insurance contract analysis, client purchase order and contract review. Executive risk specialist, including Directors and Officers, Employment Practices, Fiduciary, Professional Errors and Omissions, and Cyber Liability.
John Basten
President and Chief Growth Strategist

The Mid-State Group

Phone: 434-528-1001
Profile
Strategic HR, compliance, employee engagement, employee and management training. Employee assessments and job fit analysis, Leadership 360 assessments and coaching, WorkLife360, background checks and Drug-Free Workplace Program.
Michele Davis
Operations Manager

The Mid-State Group

Phone: 434-528-1001
Profile
Oversees day-to-day operations of Mid-State Insurance. Responsible for personnel, carrier and vendor relationships, along with customer experience, resolution and resource management.
Nancy Tsoleas
Middle Market Account Executive

Commercial Lines

Phone: 434-528-1001
Profile
New commercial business specializing in general liability, property, equipment floater, automobile, umbrella, workers’ compensation and executive risk. Coverage and risk analysis, certificates, policy changes and day-to-day account management.
Sue Lawhorne
Employee Benefit Account Executive

Benefits

Phone: 434-528-1001
Profile
Service and sales for group health, dental, life, disability and work-site products. Benefits assistance including coverage analysis, physician network access, billing, and renewal guidance. Employee education and support for network and benefit access.
Vickie Dawson
Client Services | Receptionist

Commercial Lines

Phone: 434-528-1001
Profile
Front-line service and support. Client routing, scheduling and coordination.
Bo Calvert
Commercial Bond Specialist | Personal Lines Producer

Commercial Lines

Phone: 434-528-1001
Profile
Bo is a veteran in the insurance field and owned his own agency before merging with Mid-State He services a broad spectrum of personal insurance clients along with providing commercial bond services.
Josh Hall
Risk Consultant

Commercial and Personal Lines

Phone: 434-528-1001
Profile
Josh Hall sells and services a full range for commercial and personal insurance products and benefits to protect businesses, families and individuals. A former Major League pitcher, Josh is proud to serve as a "point man" fielding both insurance and benefits needs.
Sue Harlow
Employee Benefit Customer Service Representative

Benefits

Phone: 434-528-1001
Profile
Service and sales for individual health, Medicare Supplements, Medicare Advantage, Long-Term Care and small group health plans. Support for small and large group clients, enrollments (qualifying events), billing, claims and Explanation of Benefits (EOB).
Hope Scott
Small Business Account Manager

Commercial Lines

Phone: 434-528-1001
Profile
Service and sales of small- to medium-size commercial accounts. Day to day account management for general liability, property, commercial auto and workers’ compensation, including policy changes, audits and certificates.